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How to refund the deposit for photovoltaic panels

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How to refund the deposit for photovoltaic panels [PDF]

6 FAQs about [How to refund the deposit for photovoltaic panels]

What if I only used credit to pay for solar panels?

If you only used credit to pay for the deposit payment, under the Consumer Credit Act you will still be covered for the full purchase price of the solar panels. As long as the minimum deposit paid on credit was at least £100. Mr. D received over £9,000 after being mis-sold solar panels.

Are solar panels being refunded if they've been mis-sold?

Thousands of pounds are being refunded to those who were mis-sold solar panels and, in many cases, it is the financial institutions that underwrote the loans who are having to settle claims for mis-selling.

Can I claim my solar panels if they go out of business?

So, if you funded your solar panels via a loan, credit agreement or by credit card, you may still be able to make a claim even if the original installers have gone out of business.

Can I claim compensation for mis-sold solar panels?

If you feel you were mis-sold solar panels for your home you could claim compensation. Back in 2019, it was reported that the Financial Ombudsman Service had around 2000 complaints from unhappy customers who felt they had been mis-sold their solar panels, with more coming in every week.

What happens if a solar PV company goes out of business?

Sometimes solar PV companies sell on installations, or the ownership changes if a company goes out of business. If you're unsure who owns the solar panels on your home, you can contact energy regulator Ofgem’s Feed-In Tariff Register Team at [email protected].

What happens if a solar panel company ceased trading?

This means that the credit company or finance provider is jointly liable for any complaints you may have about the company that installed the panels, even if they have ceased trading. If you only used credit to pay for the deposit payment, under the Consumer Credit Act you will still be covered for the full purchase price of the solar panels.

Solar Pro.